Fachglossar

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

ASP Application Service Provider

BDE Betriebsdatenerfassung

CAD Computer Aided Design

CAP Computer Aided Planning

CAQ Computer Aided Quality

CAS Computer Aided Selling

CI Computerized Intelligence

CIM Computer Integrated Manufacturing

CRM Customer Relationship Management

EPK Ereignisgesteuerte Prozeßketten

ER Entity Relationship

ERM Enterprise Relationship Management

ERP Enterprise Resource Planing

JIT Just in Time

KW Kapazitätswirtschaft

MTBF Mean Time Between Failures

MTTR Mean Time to Repair

MW Materialwirtschaft

PPS Produktionsplanung und -steuerung

SLA (Service Level Agreement) Leistungsvereinbarung zwischen Dienstleister und Kunde (auch Firmenintern).

SLM Service Level Management

SLR Service Level Reporting

QS Qualitätssicherung

RUP Rational Unified Process

SCM Supply Chain Management

UML Unified Modeling Language